Delivery

COST AND INFORMATION

Delivery within UK – Royal Mail Signed for – £6.99

Delivery for the rest of the world – Royal Mail International Signed For – £14.99

Fed Ex can be arranged. If you would prefer this please let us know.

All pieces are carefully hand-made to order, so please allow a possible 2-4 weeks within the UK, and 4-6 weeks internationally from placing your order to receiving your jewellery.

Your order will require a signature on receipt. You will be notified when your jewellery has been sent out, so that you have a clearer idea of when you can expect it.

Your orders are dispatched in a few days. But if you have left it a bit late and need something sooner, or by a specific date, then add a little note to your order, and everything will be done to get it to you by that date if feasible.

PACKAGING

All jewellery is packed safely and securely. This means that it may not be presented in the prettiest way when the jewellery box is opened, but the jewellery should be in the same condition as it was when it left the workshop.

LATE AND LOST DELIVERIES

If your delivery has been delayed, then please contact me and I will chase it for you. KristinM cannot refund or replace lost items until 20 working days after the date of despatch (30
days for international items) – this is when the Royal Mail classes items as being lost.

International delivery – When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs

checks, which can sometimes take up to 1-2 weeks.

Items not received but tracked as being delivered – This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. KristinM cannot be held responsible for goods that are lost or delayed in transit, but will do our best to resolve this problem.

ORDERING ON LINE

Ordering online with KristinM is safe and secure.

All transactions are taken in Pounds Sterling (£)